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Frequently Asked Questions
Find answers to common questions about our global tours and travel experiences.
Can't find what you need? Contact our support team.
FAQ Topics
How far in advance should I book my tour?
We recommend booking at least 2-3 weeks in advance for domestic tours and 4-6 weeks for international tours to secure your preferred dates and take advantage of early bird discounts.
What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and digital wallets like Apple Pay and Google Pay. All transactions are securely processed.
What is your cancellation policy?
Our cancellation policy varies by tour type. Standard tours offer full refund up to 30 days before departure, 50% refund 15-29 days before, and no refund within 14 days.
Do you offer travel insurance?
Yes, we strongly recommend purchasing travel insurance for all tours. We partner with leading providers to offer comprehensive coverage options.
What documents do I need to travel?
Required documents vary by destination but typically include a valid passport, visas if required, vaccination certificates, travel insurance, and booking confirmations.
Can I make changes to my booking?
Yes, changes can be made subject to availability and any applicable fees. You can modify your booking through our customer portal or by contacting our support team.
Still have questions?
Our support team is available 24/7 to assist you with any inquiries.